We are in uncharted waters – we are relying on our Government to guide and support us through this crisis which be in no doubt is a big a crisis as the world has ever had to face in peace time. What has been happening at Prestige is a microcosm of what is being repeated all over the country. People are nervous of the unknown, our clients in higher risk groups are taking the “stay indoors” advice very seriously, and people generally are frustrated as it has become impossible to plan for anything over the next few weeks apart from day to day living.
No doubt the next few weeks are going to be challenging for all of us. Here at Prestige we are traumatised by the (not surprising) overnight ceasing of enquiries and bookings, but overwhelmed by your complete loyalty to our little business. Thank you so much everyone so far for taking a balanced view, for understanding that we cannot make refunds apart from when we ourselves can get monies back for you, and in some cases even offering to loan us money free of interest if we need help to get through the next few weeks. I am amazed and emotional over your acts of kindness. I cannot thank you enough.
Through their wonderful loyalty & flexibility I am able to keep our core staff together. I have plan A, B & C for whatever the following months throw at us! So God willing, like Arnie, Prestige WILL BE BACK for your entertainment & enjoyment when this all comes to an end, with new opportunities for autumn & winter 2020, and spring 2021.
September 2020 marks the beginning of our 45th year, and I am more determined than ever to ensure it is great one for us and our loyal clients and friends!
For the next few days and weeks here are the key points
· We are working significantly reduced hours. Please be patient. We WILL respond to every email and phone call.
· We are monitoring the situation daily by keeping abreast of WHO and Government (UK & countries with whom we’ll be working) announcements & directives, and understanding industry standards which we work to
· Our terms and conditions are clear on cancellations and refunds, but these are unprecedented times and we shall be as helpful as our own circumstances allow. Where we have sourced tickets or packages from third partysuppliers we shall do our best to retrieve monies paid over to suppliers on your behalf, which if successful we shall return to you in full.
· On UK & overseas events where we devised the package, where practical and with the cooperation of our local partners, as and when necessary we shall work to avoid clients losing their deposits by rolling the booking forward to the following season/year, well after the pandemic has died down
· In the case of a Foreign Office advisory against travel to a country you have booked with us, we shall produce whatever documentation your travel insurance company requires to enable you to claim a refund
· I will personally take and make as many calls as needed to chat through with any of our clients and friends what options we can make available, and will allay any fears where I can. We truly cherish your continued support, not only at this time.
The above is all about business. More important is your health.
Please look after yourselves during this crazy time. We all at Prestige send you masses of good wishes.
